Privacy Policy
Through this privacy policy, ADINA DEAC CLOTHING SRL (hereinafter referred to as the Company) is committed to protecting the privacy of personal data of users of the website https://adinadeac.com/ .
By using this site you consent to the processing of your personal data as described in this privacy policy.
This Privacy Policy is an integral part of the set of procedures and rules that the Company has implemented in order to comply with the requirements of the General Data Protection Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC. By accessing and browsing our website, you also acknowledge that you have read the content of the Privacy Policy, while consenting to the processing of personal data with the specifications specified below.
The company may modify this privacy policy when necessary. In the event of any changes, they will be updated via the website, so that you can effectively take note of the new privacy conditions. If you continue to use the functionalities made available by ADINA DEAC CLOTHING SRL, by accessing the website, it will be assumed that you agree with them, except in cases where your express consent is required.
A. Who are we?
The website https://adinadeac.com/ (hereinafter referred to as the website ) belongs to and is managed by the company ADINA DEAC CLOTHING SRL.
Registration number at the Trade Register: J2025020849006
CUI: 51502710
Registered office address: Cluj county, Cluj-Napoca municipality, Bocskai Istvan street, no. 5, 1st floor, apt. 9
E-mail: contact@adinadeac.com
Tel: 0757.705.482
B. What is personal data?
"Personal data" is any information by which you can be identified. This includes data such as the buyer's name and surname, the express delivery address of the products or directly to one of the available FanBoxes, email address, telephone number, postal address, username, location data, an online identifier, one or more elements specific to the physical, physiological, genetic, mental, economic, cultural or social identity, personal preferences and browsing habits, generated content, the IP address of your computer, the MAC address of your device, as well as information from cookies, as regulated by the General Data Protection Regulation which aims to protect all EU citizens with regard to privacy and data breaches.
C. What is the scope of this privacy policy?
This privacy policy applies to your personal information collected or processed through websites, mobile applications and other services and products that you contact and that belong to ADINA DEAC CLOTHING SRL This privacy policy does not apply to websites of other entities, mobile applications and other services and products that do not display or include a link to this privacy policy or that have their own privacy policy.
Personal data provided by users of the website may be processed by the Company depending on the type of data provided by the user, as well as the interactions between the user and the Company through the website.
D. What data do we process and from what sources does it come?
The data that the Company may process as a result of the interaction with the user through our website comes from the following sources:
- When using the website , we automatically process the following data: IP address of the device used by you; type of internet browser used; operating system used; number of visits and average duration spent on the website; time and date of accessing the website; your activities on the website (including pages viewed); We use this data to monitor the attractiveness of our websites and to improve their performance and content; - When placing an order on the website https://adinadeac.com/ , we collect the following data: name and surname; delivery address, billing address, e-mail address; telephone number; - When completing the contact form on the website https://adinadeac.com/ , we collect the following data: name and surname; e-mail address; telephone number; - When you visit our website, we collect and store information in cookies and similar technologies, according to the cookie policy contained in the "Terms and Conditions" section. - When registering for our newsletter , we process your personal data, namely name, surname, e-mail address.
Exclusively, if the user of our website provides other types of data in interactions with the Company, this data will be processed by the Company only if their processing is necessary to achieve the intended purpose. Otherwise, the data will be destroyed without having been previously saved by us.
E. Legal basis for processing your data
The Company processes personal data provided by users of its website in accordance with the following legal grounds, depending on the type of data provided by the user, as well as the interactions between the user and the Company:
- Contractual obligations - data processing is necessary for the completion or execution of the contract between us and you as a customer, so that the Company can provide services to you, to fulfill the obligations related to the supply of products ordered by you, under the agreed conditions. - Consent - in certain situations personal data may be processed and collected only based on your consent, for one or more specific purposes, such as to ensure communication between the Company and you, through the communication channels to which you have consented (i.e. e-mail, notifications), consent to the use of cookies that monitor your behavior on the website, consent to the publication of your name, on sites, social networks belonging to the Company, for advertising and marketing purposes. - Legal obligations – in certain situations the collection and processing of your personal data is necessary for the fulfillment of a legal obligation to which the Company is subject, for example protection against criminal activities/fraud, for the fulfillment of its tax obligations - Legitimate interest – the processing of your personal data may be necessary for the purposes of the legitimate interests pursued by the Company or by a third party. In any case, your interests or fundamental rights and freedoms, which require the protection of personal data, will always prevail.
F. Purpose of processing your personal data
The purpose of data processing is to:
- provide visitors with the possibility to access the website https://adinadeac.com/, in order to consult its content and analyze the services provided by the Company, as well as to order the desired products;
- inform you about the products purchased on https://adinadeac.com/
- promote the products sold through the website https://adinadeac.com/
- conduct market research and analyze the behavior of our customers;
- improve the services related to the website https://adinadeac.com/ perform marketing services, to provide visitors and/or users of the website access to the content
of our website;
- ensure the implementation and maintenance of security measures for the business/website https://adinadeac.com/ and its visitors/users;
- communicate/notify public or public interest bodies/authorities/institutions when required by law;
- comply with specific legal obligations for protection against fraud, money laundering and terrorism.
G. What do you need to guarantee when providing personal data?
The user guarantees that the data provided is real, accurate, complete and up-to-date, being responsible for any damage, direct or indirect, that may result from the breach of this obligation.
If the user provides data belonging to a third party, he/she guarantees that he/she has informed the third party of all the aspects contained in this privacy policy and has obtained consent to provide us with their data for the purposes of the processing in question. All of this must take place before providing data to a third party through our Website.
The Company informs you that in order to provide your personal data, in any way, through our Site, you must be at least 18 years old. The user who provides data to the Company through this Site declares and guarantees that he is over 18 years old, being fully responsible for this declaration. The use of the systems, as well as the results of the processing, is prohibited with regard to children who have not reached this age, without the consent of their parents/legal representatives. If, despite our reasonable efforts to prevent, such processing nevertheless takes place, we will cease it once we notice that the users have not reached the age mentioned above.
H. Measures to protect personal data
In response to our concern to guarantee the security and confidentiality of your data, the necessary security levels for the protection of personal data have been adopted and the available technical means have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided through the website. In any case, you must bear in mind that internet security measures are not infallible.
Among the security measures implemented, we indicate the following:
- Your data is stored on secure servers, owned by ADINA DEAC CLOTHING SRL; access to the database is only based on a username and password assigned to the Company's employees;
- The Company's employees undertake to use the personal data to which they have access exclusively for the exercise of their job duties;
- Personal data is accessed only from the company's equipment;
- Personal data is printed in physical format only from the company's equipment;
- All users undertake to maintain the confidentiality of the personal data to which they have access;
- The website database https://adinadeac.com/ is backed up every 30 (thirty) days ;
- In the case of online payments with your bank card, you provide information about your card by completing the form on the secure page of the netopiaPayments payment processor.
Payments with credit/debit cards issued under the Visa and/or MasterCard logo (Visa/Visa Electron, MasterCard/Maestro) are made through the "3-D Secure" system developed by organizations that ensure online transactions the same level of security as those made at an ATM or in the physical environment/at the merchant; "3-D Secure"; ensures that no information related to your card is transferred or stored, at any time, on
the store's servers or on the payment processor's servers, this data being directly entered into the Visa and MasterCard systems.
I. Your rights regarding personal data
We inform you that you have the right to obtain confirmation as to whether or not personal data concerning you are being processed.
Similarly, you have the following rights with regard to your personal data:
- To access your data: You have the right to access your data in order to know which of the personal data we process concern you and under what conditions they are processed.
- To request the rectification or erasure of your data: In certain circumstances, you have the right to rectify personal data concerning you that you consider inaccurate and which are subject to processing by the Company, as well as the right to request
the erasure of data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- To request the restriction of the processing of your data: In certain circumstances, you have the right to request that we restrict the processing of your data, in which case we inform you that we will keep the data in relation to which you have requested the restriction of processing
only for the exercise or defence of legal claims.
- To the portability of your data: In certain circumstances, you will have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, and to have them transmitted by the Company to another controller.
- To object to the processing of your data: In certain circumstances and for reasons relating to your particular situation, you have the right to object to the processing of your data, in which case the processing will cease, unless we need to continue to do so for compelling legitimate reasons or for the exercise or defence of legal claims.
- To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly significantly affects him or her.
- To file a complaint with the Data Protection Authority (ANSPDCP) and the right to address the competent courts.
- We also remind you that you have the right to withdraw any consent you have provided for the processing of your data, without this affecting the lawfulness of the processing based on consent before its withdrawal.
The Company informs you that you can exercise your rights over your personal data through any of the following channels:
- By a letter addressed to ADINA DEAC CLOTHING SRL . with the registered office chosen for communications and correspondence in Cluj County, Cluj-Napoca Municipality, Bocskai Istvan Street, No. 5, 1st floor, ap. 9, please include the mention "Data Protection". - By a request addressed to ADINA DEAC CLOTHING SRL at the e-mail address contact@adinadeac.com
In both cases, the Company has the right, under the legal provisions, to request the provision of additional information necessary to confirm the identity of the data subject, when it has reasonable doubts regarding the identity of the requesting natural person.
The Company will provide the requested information within a maximum of one month from the receipt of the request. This term may be extended by another two months if necessary, depending on the complexity of the requests and
their number.
The Company informs you that you may file a complaint with the competent supervisory authority for data protection. However, we encourage you to first submit your complaint to the Company, in order to resolve it amicably.
Supervisory authority:
National Supervisory Authority for Personal Data Processing
B-dul G-ral. Gheorghe Magheru 28-30
Sector 1, postal code 010336
Bucharest, Romania
Tel: +40.318.059.211 ; +40.318.059.212
Fax: +40.318.059.602
E-mail: anspdcp@dataprotection.ro
www.dataprotection.ro
J. Management and handling of requests and inquiries from users
The personal data of users who contact the Company through any of the contact channels made available through the Website will be processed for the purpose
of maintaining contact between the parties, managing the users of the Website, providing customer or user support services and managing and resolving such requests and requests.
We will process your personal data when you provide us with feedback on our products and services. Such personal data will be processed for the above purposes only on the basis of your consent, also taking into account our legitimate interest in helping us understand the needs and expectations of customers with regard to our products and services. Accordingly, it is your choice whether or not to provide us with your personal data (such as name and surname, delivery and billing address, e-mail, telephone number or the like).
K. Recipients of your data
The data collected by the Company through this website may be communicated to the following recipients in Romania, depending on the legal basis for the communication and only if necessary:
- To our collaborators for the provision of contracted services, such as, for example, courier companies, companies that offer marketing and advertising services/payment services.
- To public authorities or institutions (for example, if the communication is necessary for the management of complaints, for the fulfillment of legal and fiscal obligations or when the Company is obliged by virtue of a legal provision to provide information
to authorities or institutions with competence to carry out inspections and controls on the Company's activity and assets or to courts of law, for the protection of the Company's rights and assets).
- To companies that provide hosting services for the Company's platforms and to companies that ensure technical maintenance of the website.
- Financial or legal auditors, possible third-party acquirers, to the extent that the Company's activity would be transferred (in whole or in part), and the data of the data subjects would be part of the assets subject to such a transaction.
Regarding the other purposes of data processing detailed in this privacy policy, the Company informs users that these purposes do not involve the communication of their data by the Company to third parties.
L. Retention time of your data
The Company will retain your personal data for as long as necessary to provide the requested service and/or to achieve the intended purpose of the processing. Afterwards, your data will be deleted.
The data storage period at https://adinadeac.com/ is determined in accordance with the provisions of the legislation in force regarding the National Archives Law no. 16/1996 with
subsequent amendments and completions, Law no. 182/2002 on the protection of classified information, GD no. 585/2002 National standards for the protection of classified information in Romania, GD no. 353/2002
Norm on the protection of classified information of the North Atlantic Treaty Organization in Romania, Accounting Law no. 82/1991 in relation to the period of archiving of
mandatory accounting records. The storage periods of the collected information were indicated in point 4 of this response formulated in relation to each type of cookies used.
Thus, it appears that personal data are retained by the subscriber for a period that does not exceed the period necessary for processing for the identified purpose and in compliance with the applicable legal provisions.
Users of the website https://adinadeac.com/ have the possibility to anonymize the personal data stored by the subscriber. They also have the possibility to delete all personal data by deleting the account created on the website https://adinadeac.com/.
The storage periods for personal data are specified below and apply to all recording formats, i.e. paper and/or electronic format.
- Invoices containing personal data of customers will be kept for 10 years, according to the law.
- E-mail received from the customer to formulate a suggestion or complaint - 3 years from the date of receipt in electronic format
- E-mail received from the customer for requests related to the company's commercial activity - 3 years from the date of receipt in electronic format
- E-mail received from the customer for requests related to the personal data processing activities within the company - 3 years from the date of receipt, both in physical and electronic format
- Database within the Customer Relations Department that includes any general request sent by customers - 3 years
- Documents accompanying the shipment of goods from the warehouse to the customer (delivery order) - 5 years
Cookie policy
1. What are cookies?
A cookie is a small piece of information that a website requests from your browser. They are stored on your device, your mobile terminal or other electronic devices through which a user accesses the internet, in order to help the user navigate the website efficiently, perform certain functions/actions and allow the website to "remember" the user's actions or preferences over time.
2. How and why do we use cookies?
2.1. Purposes
Our website uses cookies in particular for the following purposes:
- to remember individual user actions and preferences;
- to ensure the proper functioning of the website and enhance its performance;
- to help users perform various activities without having to re-enter information when navigating from one page to another or when returning to the site later;
- for online behavioral advertising and to display ads relevant to what the user has searched for in the past;
- storing cookies on your computer provides us with an easy and convenient way to personalize or improve your experience on our sites and to make your next visit more enjoyable.
We will not use cookies for purposes other than those mentioned in this policy.
2.2. Website Privacy Policy
The Website Privacy Policy aims to provide detailed information on the personal data we collect from you or that you provide to us through our website and how it will be processed by us. The Privacy Policy is separate information from the Cookie Policy, which contains information on all data collected through our website, including through cookies.
The Privacy Policy is easily accessible on our website. It provides information regarding our identification data, the types of personal data processed, the purpose for which they are processed and the legal basis on which the processing takes place, whether personal data is disclosed to other persons, indicating them if applicable, information regarding the transfer of data abroad, the duration of data storage,
data security, the consequences in case of refusal to process the data, as well as the rights of the data subjects regarding the processing of personal data.
3. How do you control cookies?
Most browsers support cookies, but users can configure their browsers to refuse them and delete them whenever they want. When the website https://adinadeac.com/ is accessed,
a pop-up window appears in the lower right corner, through which the user has the possibility to set which types of cookies to be applied. He has the possibility to choose between essential cookies, functional cookies, analytical cookies and marketing cookies.
You can control and/or delete cookies as you wish. You can delete all cookies that are already stored on your computer and you can configure most browsers to prevent the storage of cookies. However, if you do this, you may have to manually adjust certain preferences each time you visit a site, and certain services and functionalities may not work. In order to delete cookies, you can access a button located on the left side of the website interface.
4. What are scripts?
A script is a piece of code (program) used to make our website work properly and interactively. This code is executed on our server or on your device.
5. What is a web beacon?
A “web beacon” (or “pixel tag”) is a small, invisible piece of text, or image, that is placed on a website to monitor traffic. In order to monitor traffic, web beacons can store various data about you.
6. What cookies do we use on this website?
6.1 Technical or functional cookies
Some cookies ensure that certain parts of the website function properly and that your user preferences remain known. By placing functional cookies, it is easier for you to visit
our website. This way, you do not have to repeatedly enter the same information when you visit our website and, for example, items remain in your shopping cart until you pay. We may place these cookies without your consent.
6.2 Statistical cookies
We use statistical cookies to optimize the website experience for our users. With these statistical cookies we obtain information about the use of our website. We ask for your permission to place statistical cookies.
6.3 Marketing/Tracking Cookies
Marketing/Tracking Cookies are cookies (or any other form of local storage) used to create user profiles, to display advertising or to track the user on this site or across multiple sites for similar marketing purposes.
7. Cookies placed
In the following list you will find more information about the individual cookies used on this website and the purposes for which we use them:
| Strictly Necessary Cookies Necessary cookies help to make a website usable by enabling basic functions, such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies. |
List of Cookies:
Essential
Essential cookies enable the basic functionality of the website. Without these cookies, the website cannot function properly. They help to use a website by enabling basic functionality.
……………….
Marketing
Marketing cookies are used to track and collect visitor actions on the site. Cookies store user data and behavioral information, which allows advertising services to target more audience groups. A more personalized user experience can also be provided based on the information collected.
………………….
Analytical
A set of cookies to collect information and report on website usage statistics, without personally identifying visitors.
.................................
Functional
A set of cookies to collect information and report on website usage statistics, without personally identifying visitors, allowing for efficient and correct use of the website.
8. Consent
When you first visit our website, we will show you a pop-up window with an explanation about cookies. By clicking on "I HAVE READ AND ACCEPT" you express your consent to our use of the categories of cookies and modules selected in the pop-up, as described in this Cookie Policy. You can block the use of cookies in the browser you use, but please note that in this case our website may no longer function properly.
9. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to change
your internet browser settings so that you receive a message each time a cookie is placed. For more information about these options, please consult the instructions in the Help section of your browser. Deleting cookies operates according to the table indicated in point 7 of this Cookie Policy.
Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after you give your consent when you visit our website again.
Alternative dispute resolution
Any dispute between the contractual parties must be resolved amicably in advance.
Exclusively in the event that it would not be possible to reach a common denominator amicably.
We hereby inform you that, as a consumer, you have the option to contact a local ADR entity to resolve a dispute that you have not been able to resolve directly with ADINA DEAC CLOTHING SRL.
What is SAL?
In order to avoid costly and lengthy legal proceedings, according to the law(1), ADR is a procedure for the out-of-court settlement of national and cross-border disputes regarding contractual obligations
arising from sales or service contracts between a trader established in the European Union and a consumer, through the intervention of an ADR entity that proposes or imposes a solution or
brings the parties together with the aim of facilitating an amicable solution.
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(1) Legal framework: - Ordinance no. 38/2015 on alternative dispute resolution between consumers and traders, as subsequently amended and supplemented; - Directive no. 2013/11/EU on alternative dispute resolution for consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC (Consumer ADR Directive); - Regulation no. 2006/2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws ("Consumer Protection Cooperation Regulation"), as subsequently amended, in force from 9 December 2004 to 16 January 2020, repealed and replaced by Regulation no. 2394/2017; - Regulation no. 2394/2017 on cooperation between national authorities responsible for ensuring compliance with consumer protection legislation and repealing Regulation (EC) No. 2006/2004, as amended.
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ADR entities are extrajudicial entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or an appeals chamber) that will be used by ADR entities are extrajudicial entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or an appeals chamber) that will be used by ADINA DEAC CLOTHING SRL to resolve disputes, if the consumer decides to use the ADR mechanism. The ADR process involves low costs, a simple and fast procedure, being therefore beneficial for both consumers and traders, who can avoid legal costs and lengthy proceedings. to resolve disputes, if the consumer decides to use the ADR mechanism. The ADR process involves low costs, a simple and fast procedure, being therefore beneficial for both consumers and traders, who can avoid legal costs and lengthy proceedings.
How do I file a complaint through the ADR process?
If you would like to file a complaint, please contact the national ADR entity below. This ADR entity will be able to answer any questions you may have about the process.
National Authority for Consumer Protection
Aviatorilor Boulevard no. 72, sector 1, Bucharest, 011865, Romania
Tel: 021.307.67.69
Fax: 021.314.34.62
E-mail: dsal@anpc.ro
Web address: https://anpc.ro/articol/935/ce-inseamna-sal
The Alternative Dispute Resolution Department within the National Authority for Consumer Protection has the competence to alternatively resolve national and cross-border disputes arising
from sales contracts or service contracts concluded with a trader carrying out activities in Romania, in the sectors of activity in which the ANPC is competent.
* This ADR entity is registered in the national register of ADR entities that comply with the mandatory quality requirements established by the ADR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes) http://ec.europa.eu/consumers/odr/
How is the dispute resolved?
In order to resolve the dispute, the SAL Directorate carries out the mechanism of proposing a solution to the parties, a mechanism according to which, if only one of the parties accepts the proposed solution, the outcome of the procedure is not binding. If the trader does not accept the proposed solution, the SAL Directorate informs the consumer, by conclusion, about the administrative and judicial remedies to which he may resort to resolve the dispute.
What are the conditions under which the ADR procedure can be accessed?
- The dispute could not be resolved directly with the trader;
- The complaint has not been previously analyzed by another ADR entity or by a court, nor submitted to another public authority;
- The complaint is filed within 1 year from the date on which it was presented to the trader or from the date of the act that gave rise to the dispute;
- The handling of the dispute does not seriously affect the efficient functioning of the ADR entity;
- The dispute is not promoted in bad faith and is not offensive;
- The dispute is within the competence of the ADR entity notified.
Online dispute resolution
In order to resolve disputes that may arise between consumers and traders in the EU or in Norway, Iceland and Liechtenstein, related to products and services purchased on the Internet, the
European Commission has made available an online platform for resolving them, without resorting to court.
The SOL platform is not associated with any trader. You can use it to bring your complaint before an authorized dispute resolution entity.
Dispute resolution entities are impartial organizations or individuals that help consumers and traders reach an out-of-court settlement. Such a procedure is usually faster and cheaper than a court procedure.
The ODR platform is easy to use, guiding users step by step. It provides translations into all official EU languages and sets deadlines for resolving complaints.
Thanks to the SOL Platform, consumers can obtain fair solutions either free of charge or at very low costs, and traders can avoid costly legal proceedings and maintain good customer relations.
The Online Dispute Resolution (ODR) platform provides consumers and traders with a way to resolve disputes related to online purchases made both in their own country and
abroad. More specifically, disputes are submitted to alternative dispute resolution bodies (ADR entities) registered on the platform. These are selected by the Member States according to certain
quality criteria and then communicated to the Commission.
More about the SOL platform can be found here:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=RO.